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ITIL® 4 Driving Stakeholder Value (DSV) (ITIL4-DSV-ELN)

The accredited ITIL 4 Drive Stakeholder Value course, 18+ contact hours of material that can be self-studied, or delivered by a trainer in 3 course days as traditional classroom / instructor-led training, prepares you for the ITIL 4 Drive Stakeholder Value (DSV) examination. Price includes a voucher for the online exam with remote proctor.
  • Module 0 - Welcome and Introduction
  • Module 1: How customer journeys are designed
  • Module 2: How to target markets and stakeholders
  • Module 3: How to foster stakeholder relationships
  • Module 4: How to shape demand and define service offerings
  • Module 5: How to align expectations, agree details of services
  • Module 6: How to onboard and offboard customers and users
  • Module 7: How to act to ensure continual value co-creation
  • Module 8: How to realize and validate service value
  • Module 9: Summary and exam preparation
  • Click 'Files' on the menu to download PDFs: Glossary, Sample Exams/Answer Keys
Completion rules
  • All units must be completed