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ITIL® 4 Create, Deliver & Support (CDS) (ITIL4-CDS-ELN)

The accredited ITIL 4 Create, Deliver and Support course, 18+ contact hours of material that can be self-studied, or delivered by a trainer in 3 course days as traditional classroom / instructor-led training, prepares you for the ITIL 4 Managing Practitioner Transition examination. Choose hardcopy or digital courseware, self-directed learning (eLearning and CBTs) and online exam vouchers. Or choose traditional classroom and virtual instructor-led training for your group, delivered by Pultorak in over 60 countries. Or do it yourself--with instructor kits, courseware, and exam session seats.

The purpose of the ITIL 4 Create, Deliver and Support Qualification is:

to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
to provide the candidate with an understanding of service performance, service quality and improvement methods.
Get a complete, interactive self-directed learning experience for the ultimate in flexibility and value for your time and training budget. All formats provide the materials you need to pass the exam, plus dozens of course resources and handouts. Our eLearning and Computer Based Training formats feature voice-overs, interactive activities and quizzes to keep you engaged and make sure that you can go beyond the exam and immediately apply what you've learned.
  • ITIL® 4 CDS Module 0: Welcome and Introduction
  • ITIL® 4 CDS Module 1: Planning and Building Service Value Streams for CDS
  • ITIL® 4 CDS Module 2: How ITIL Practices Contribute to CDS
  • ITIL® 4 CDS Module 3: How to Create, Deliver and Support Services
  • ITIL® 4 CDS Module 4: Summary and Exam Prep
  • Click 'Files' on upper right when in any module to download sample exams, etc.
Completion rules
  • All units must be completed