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ITIL® 4 Foundation (ITIL4-FND-ELN)

ITIL


Description

The ITIL 4 Foundation Certification Training is a 12 hour course covering basic ITIL concepts, terminology, and structure, as well as the core principles of ITIL practices for service management. This 100 level course is for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

Content
  • Module 0 - Welcome and Introduction
  • Module 1 - Key Concepts of Service Management
  • Module 1 - Quiz
  • Module 2 - The Four Dimensions of Service Management
  • Module 2 - Quiz
  • Module 3 - The ITIL Service Value System
  • Module 3 - Quiz
  • Module 4 - The ITIL Guiding Principles
  • Module 4 - Quiz
  • Module 5 - The ITIL Service Value Chain
  • Module 5 - Quiz
  • Module 6 - ITIL Management Practices
  • Module 6 - Quiz
  • Module 7 - Summary and Exam Preparation
  • Sample Exams
  • Sample Exam 1
  • Sample Exam 2
  • Click 'Files' on the menu to download PDFs
Completion rules
  • All units must be completed