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VeriSM™ Foundation (VERISM-FND-VID)

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Description

The VeriSM™ Foundation Certification Training is a 14 hour course covering basic VeriSM™ concepts, terminology, and structure, as well as the core principles of VeriSM™ practices for service management. This 100 level course is for individuals who require a basic understanding of the VeriSM™ framework and how it may be used to enhance the quality of service management within an organization.

Content
  • Preparation Guide (Syllabus)
  • VeriSM™ Foundation Overview, Service Organization Part 1
  • VeriSM™ Foundation Overview, Service Organization Part 2
  • VeriSM™ Foundation - Service Organization Part 3
  • VeriSM™ Foundation - Service Organization Part 4
  • VeriSM™ Foundation - Service Organization Part 5
  • VeriSM_ Foundation - Service Culture Part 1
  • Service Culture Part 2 People and Organizational Structure Part 1
  • People and Organizational Structure Part 2
  • People and Organizational Structure Part 3
  • People and Organizational Structure Part 4
  • People and Organizational Structure Part 5
  • People and Organizational Structure Part 6
  • People and Organizational Structure Part 7
  • The VeriSM™ Model - Part 1
  • The VeriSM™ Model - Part 2
  • The VeriSM™ Model - Part 3
  • The VeriSM™ Model - Part 4
  • The VeriSM™ Model - Part 5
  • The VeriSM™ Model - Part 6
  • The VeriSM™ Model - Part 7
  • The VeriSM™ Model - Part 8
  • Progressive Practices - Part 1
  • Progressive Practices - Part 2
  • Progressive Practices - Part 3
  • Progressive Practices - Part 4
  • Progressive Practices - Part 5
  • Progressive Practices - Part 6
  • Progressive Practices - Part 7
  • Progressive Practices - Part 8
  • Progressive Practices - Part 9
  • Progressive Practices - Part 10
  • Progressive Practices - Part 11
  • Progressive Practices - Part 12
  • Innovative Technologies - Part 1
  • Innovative Technologies - Part 2
  • Innovative Technologies - Part 3
  • Innovative Technologies - Part 4
  • Innovative Technologies - Part 5
  • Getting Started
  • Summary and Exam Preparation
  • Sample Exam
  • Glossary
Completion rules
  • All units must be completed