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Demo - ISO/IEC 20000 Foundation



ISO/IEC 20000 is the first internationally recognized worldwide process based standard created specifically for the breadth of IT Service Management. ISO/IEC 20000-1 (Part 1) is the formal specification, it defines the requirements that must be achieved, whereas ISO/IEC 20000-2 (Part 2) is describing a code of practice. The Foundation training in ITSM according to ISO/IEC 20000 is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test the capability of the candidate to “remember” and “understand” the concepts that are explained. Successful candidates who sit and pass the optional associated examination will receive a third-party, internationally recognized confirmation of knowledge (certificate) in management systems as per ISO/IEC 20000.

  • Module 1 - Introduction
Completion rules
  • All units must be completed