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Demo - ITIL® Continual Service Improvement (v3/2011ed) (ITIL-CSI-ELN-DEMO)


Description
The ITIL Continual Service Improvement Certification Training is a 3-day (21 contact hour) course which provides you with the knowledge of management level concepts and core information of the activities and techniques within continual service improvement. To achieve the ITIL Continual Service Improvement certificate in IT service management you must complete all units and successfully pass the corresponding examination.
Content
  • Module 1 - Introduction
Completion rules
  • All units must be completed