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ITIL

ITIL® Continual Service Improvement (ITIL-CSI-ELN)


Description

The ITIL Continual Service Improvement Certification Training is a 3-day (21 contact hour) course which provides you with the knowledge of management level concepts and core information of the activities and techniques within continual service improvement. To achieve the ITIL Continual Service Improvement certificate in IT service management you must complete all units and successfully pass the corresponding examination.

Content
  • Before You Begin
  • Module 1 - Introduction to Continual Service Improvement (CSI)
  • Module 2 - CSI Principles
  • Module 3 - CSI Process: The Seven-Step Improvement Process
  • Module 4 - CSI Methods and Techniques
  • Module 5 - Organization for CSI
  • Module 6 - Technology for CSI
  • Module 7 - CSI Implementation Considerations
  • Module 8 - CSI Challenges, Critical Success Factors, and Risks
  • Module 9 - Summary, Exam Preparation, and Directed Studies
  • Sample Exam 1
  • Scenario Booklet
  • Questions
  • Answers and Rationale
  • Sample Exam 2
  • Scenario Booklet
  • Questions
  • Answers and Rationale
Completion rules
  • All units must be completed