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ITIL® Foundation (v3/2011ed) (ITIL-FND-ELN)

ITIL


Description

The ITIL Foundation Certification Training is a 19 hour course covering basic ITIL concepts, terminology, and structure, as well as the core principles of ITIL practices for service management. This 100 level course is for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

Content
  • Module 1 - Introduction
  • Module 2 - The Service Lifecycle
  • Module 3 - Service Strategy
  • Module 4 - Service Design
  • Module 5 - Service Transition
  • Module 6 - Service Operation
  • Module 7 - Continual Service Improvement
  • Module 8 - Summary and Exam Preparation
  • Optional Review
  • Sample Exams
  • Sample Exam A
  • Sample Exam B
  • Click 'Files' on the menu to download PDFs
Completion rules
  • All units must be completed